Terms and Conditions

1. General

By using Omar Allibhoy – The Spanish Chef website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise. All orders are fulfilled by Products from Spain Ltd – Company number 00638626.

Any liability under these terms and conditions cannot exceed the total price of your order.

Omar Allibhoy – The Spanish Chef and Products from Spain Ltd are not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.

2. Placing an order

When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on Omar Allibhoy – The Spanish Chef website, you are also agreeing to all of our Terms and Conditions as presented on the website.

Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.

It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.

3. Cancelling and order

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your meat / cheese has already been cut and packaged though, this will not be possible.

4. Product descriptions

All weights referring to charcuterie and cheeses are guidelines but we will always endeavour to fulfil the order to the closest approximate weight. Photos are for illustrative purposes and the appearance of the product may vary.

5. Delivery

We use different couriers for all of our deliveries but we will always aim to send you details of your delivery date slot.

If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the products, we are unable to accept liability for perished goods. It is your responsibility to ensure that someone will be present on the estimated delivery date, and that they are able to refrigerate the goods on that day.

If your order has not arrived by the end of the next day, then please let us know as soon as possible, and we will investigate.

If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.

6.Complaints proceedcure

All of our products are subject to rigorous testing and inspection prior to delivery to ensure they are in optimum condition when dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any products to us.

If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.

7. Governing Law

These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.